Peggy joined CSC as a Medical Receptionist in 2024. As the Clinic’s Medical Receptionist, Peggy is responsible for providing administrative support for staff, patients, and visitors. She also provides a warm and welcoming environment to patient families and visitors of the Clinic.
Prior to working at CSC, she worked in customer service in healthcare for over 10 years.
Peggy has been a diehard Rick Springfield fan since she was 10 years old! In her free time, she enjoys camping, Nascar races, baking, cooking, and attending concerts.
Why are you passionate about the Clinic?
The Clinic makes me excited about my job! I enjoy working with children, and I’m excited that I can make a difference, even if it’s small, in the lives of patients who visit the Clinic for care.
Peggy’s Credentials
Professional Experience
- Customer Service Specialist, LG Health Physicians Family Medicine Strasburg
- Customer Service Specialist, LG Health Women & Babies Hospital
Jennifer joined the Clinic in 2020 as a Medical Receptionist and was promoted to the Clinic’s first Patient Navigator in 2025.
As the Clinic’s Patient Navigator, Jennifer provides administrative support for the Clinic’s staff, patients, and visitors. She assists in complex appointment scheduling, provides resources for social, financial, and legal support, and actively looks for ways to help the families who visit the Clinic.
In her free time, Jennifer enjoys painting, spending time with her family, and baking.
Why are you passionate about the Clinic?
I am passionate about my work at the clinic due to childhood medical issues and always being in doctor’s offices. I hope to make the environment stress-free and very welcoming to families just like I would have wanted when I visited the doctors! Everybody deserves a welcoming and supportive community.
Jennifer’s Credentials
Education and Certifications
- 2024 National Healthcareer Association, Medical Administrative Assistant certificate
- 2018 The Pennsylvania State University, Bachelor of Science in Human Development and Family Studies
- 2014 Chester County Technical College, Health Occupations coursework
Professional Experience
- Intensive Case Manager, Holcomb Behavioral Health System
- Customer Service Supervisor, Starbucks
- Social Work Intern, Kennett Consolidated School District
- Intern, Chester County Family Medicine & Geriatrics
- Intern, Jennersville Hospital – Family Medicine
Dawn joined the Clinic in 2020 as a Medical Receptionist and was promoted to the Clinic’s first Genetic Counseling Assistant in 2025. In 2024, Dawn became a Certified Medical Administrative Assistant and also obtained her Genetic Counseling Assistant certificate from Johns Hopkins School of Medicine.
As the Clinic’s Genetic Counseling Assistant, Dawn supports the clinical team in patient case preparation, patient communication, data entry, genetic testing and resulting, and administrative tasks.
Dawn was born and raised in Lancaster County. She’s a mother and grandmother who enjoys spending time with family and friends, playing board games, and reading and listening to Christian-based books and music.
Why are you passionate about the Clinic?
I am very honored to be part of a team of individuals who are truly devoted to their patients’ health and well-being. Knowing that I play an active role in the day-to-day operations of assisting in fulfilling the mission of the clinic is very rewarding. I am overjoyed to learn and share knowledge to help improve the health of children who suffer from genetic and metabolic disorders.
Dawn’s Credentials
Education and Certifications
- 2024 Johns Hopkins School of Medicine, Genetic Counseling Assistant certificate
- 2024 National Healthcareer Association, Medical Administrative Assistant certificate
- 1997 Consolidated School of Business, Medical Office Specalist
Professional Experience
- Owner/Manager, After Hours Commercial Cleaning
- Administrative Assistant, Scenic Ridge Company
- Administrative Assistant, Lancaster Neuroscience & Spine Associates
- Medical Transcription, Internal Medicine of Lancaster
Candace joined CSC as a Medical Receptionist in 2017 and was promoted to Practice Manager in 2020. She earned her Bachelor’s Degree in Healthcare Management at Central Penn College in 2021 and also earned her Registered Medical Assistant (RMA) certification in 2021.
She also earned her Associates Degree in Specialized Technology, majoring in Medical Assisting in 2006. Prior to working at CSC, she had 10 years experience working as an Administrative Medical Assistant for a Specialty office located in Lancaster.
Why are you passionate about the Clinic?
It’s rewarding to work at the Clinic knowing that every day we positively impact children and families living with rare genetic disorders. I enjoy supporting our patient families that visit the Clinic and providing a welcoming environment for them.
